Carte Blanche Consulting is committed to providing quality services to you, and this policy outlines our ongoing obligations in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of Personal Information.
A copy of the Australian Privacy Principles is available on the Office of the Australian Information Commissioner (OAIC) website.
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, phone numbers, and other contact details.
This Personal Information is obtained in many ways including contact form enquiries, lead capture forms, email marketing and newsletters, CRM and client management systems, website analytics, correspondence, telephone, email, our website, media and publications, publicly available sources, and third parties. We are not responsible for the privacy practices of third-party websites linked from our website.
We may store and manage Personal Information using customer relationship management (CRM) systems, marketing automation platforms, and other business software used to provide our services and communicate with clients and prospective clients.
We may use advertising technologies provided by Meta Platforms, including Facebook and Instagram, and other digital advertising providers to measure campaign performance, create custom audiences, and deliver relevant advertising. These technologies may collect information about your interactions with our website and advertisements.
We collect your Personal Information for the primary purpose of providing our services to you and our clients, and for marketing purposes. We may also use your Personal Information for secondary purposes closely related to the primary purpose, where you would reasonably expect such use or disclosure.
In some instances, we may process Personal Information on behalf of our real estate agency clients in connection with marketing campaigns, lead generation activities, and customer communications. In these circumstances, we handle such information in accordance with our clients’ instructions and applicable privacy laws.
When we collect Personal Information, we will, where appropriate and possible, explain why we are collecting it and how we plan to use it.
You may unsubscribe from our marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.
Sensitive information is defined in the Privacy Act to include information or opinion about an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.
Sensitive information will be used by us only:
Where reasonable and practicable, we will collect Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such cases, we will take reasonable steps to ensure you are made aware of the information provided to us.
Your Personal Information may be disclosed in the following circumstances:
Your Personal Information is stored in a manner that reasonably protects it from misuse, loss, and from unauthorised access, modification, or disclosure.
When Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. However, most Personal Information is or will be stored in client files which are kept for a minimum of seven (7) years.
You may request access to the Personal Information we hold about you and request that it be updated or corrected, subject to certain exceptions. Requests must be made in writing.
Carte Blanche Consulting will not charge a fee for access requests but may charge a reasonable administrative fee for providing copies of Personal Information.
To protect your Personal Information, we may require identification before releasing any requested information.
It is important to us that your Personal Information is accurate, complete, and up to date. We will take reasonable steps to ensure this. If you believe any information we hold is inaccurate or out of date, please advise us as soon as practicable so we can update our records.
This Policy may change from time to time and is available on our website.
If you have any queries or complaints about this Privacy Policy, please contact us at:
Unit 3/132 Toorak Road, South Yarra VIC 3141